14 TCS AI for Business Study – Communications, Media & Information Services Report What’s hampering AI progress? Communications, Media & Information Services executives say their company culture, current IT infrastructure, and customer expectations are hampering their overall AI efforts. Q. What are the top 3 challenges to making effective use of AI in your company? CMI All others Company culture Current IT infrastructure 1st Customers’ expectations Current IT service providers 3rd Current IT infrastructure Customers’ expectations 2nd