15 TCS AI for Business Study – Utilities Report Generative AI brings its own set of challenges 47% of Utilities executives surveyed expect over half of their employees to be using GenAI on a daily basis within the next 3 years . Utilities executives say security and privacy issues concern them the most. Q. In three years, what percentage of your employees do you believe will be using/interacting with Generative AI capabiliti es on a daily basis? Q. Rank the top 3 statements, which most closely reflect how recent attention to Generative AI (specifically) has changed you r c ompany's assessment of AI's benefits and risks more generally Utilities All others Top ranked GenAI adoption concerns Security and privacy focus Ethical and responsible AI use 1st Ethical and responsible AI use Security and privacy focus Increased investment in AI research and development Lack of IT readiness Reevaluation of business strategies and models Increased focus on talent development and training Compliance challenges Cultural shifts 2nd 3rd 4th 5th