14 TCS AI for Business Study – Utilities Report What’s hampering AI progress? Utilities executives say their customers’ expectations, intellectual property concerns and Utilities industry standards and regulations are slowing their overall AI efforts. Q. What are the top 3 challenges to making effective use of AI in your company? Customers’ expectations Industry standards/regulations Intellectual property concerns Current IT infrastructure Industry standards/regulations Current IT service providers 1st 3rd 2nd Utilities All others