8 TCS AI for Business Study TCS AI for Business Study – Technology Report Productivity is an AI benefit, but quality will be its lasting value Enhancing productivity remains a leading priority for AI implementations in the Technology industry, but executives are a little more focused on also using AI to improve quality than are companies in other industries. And over time, a more balanced approach to integrating AI – through optimization, productivity, innovation and quality – the better the outcomes across an enterprise. Q. On a scale of 1 to 10 — where 1 is solely focused on using AI to improve quality and 10 is solely focused on using AI to enhance productivity — where would your company's current approach toward AI fall? On a 10-point scale between “improving quality” and “enhancing productivity,” Technology executives scored an average of 6.78, compared to the 6.91 average across other industries. Technology Pacesetters are focused similarly to their industry peers, scoring an average of 6.81. 43% 27% 22% 8% Technology PACESETTERS Solely or mostly focused on using AI to improve quality Focused on quality, but with an eye toward enhancing productivity Focused on productivity, but with an eye toward improving quality Solely or mostly focused on using AI to enhance productivity 31% 19% 8% 42%