2 TCS AI for Business Study – Banking, Financial Services & Insurance Report About the TCS AI for Business Study TCS surveyed senior executives at nearly 1,300 companies in 12 sectors across 24 countries, approximately half of which had annual revenues over US$5 billion. This report includes study findings from 160 survey respondents in the Banking, Financial Services & Insurance industry. What’s driving AI implementations? How is AI redefining the BFSI industry? How are employees, skills and roles shifting? What customer engagement AI trends are emerging? Where is AI strategy headed in BFSI? Are business results aligning with aspirations?