Leadership perspective From hyper-personalised services to efficient operations, improved risk management and accurate decision-making, BFSI firms are exploring the enormous potential that AI and Generative AI presents to transform businesses. The findings from the study bear testimony to the optimistic outlook of the firms towards the value that AI can create. At the same time, they are conscious about using it responsibly and safely. As partners to leading BFSI firms, TCS has been collaborating with customers to build enterprise-wide AI foundation with necessary guardrails in place to turn potentials into tangible outcomes and set the organizations on the path of growth. Shankar Narayanan President & Business Head, BFSI – UK, EMEA & APAC, TCS 96% have AI implementations planned, in process, or already completed. 43% expect more than half their employees to be using GenAI on a daily basis within the next 3 years, mandating increased focus on ethical considerations and the responsible use of AI. - Shankar Narayanan, President & Business Head, BFSI – UK, EMEA & APAC, TCS