14 TCS AI for Business Study – Banking, Financial Services & Insurance Report What’s hampering AI progress? BFSI executives say customers’ expectations, financial regulations, and their existing contracts and relationships are hampering overall AI efforts – none of which were ranked in the top 3 by the executives of all other industries. Q. What are the top 3 challenges to making effective use of AI in your company? Customers’ expectations Existing contracts and relationships Industry standards/regulations Current IT infrastructure Company culture Current IT service providers 1st 3rd 2nd BFSI All others