15 TCS AI for Business Study – Banking, Financial Services & Insurance Report Generative AI brings its own set of challenges 43% of BFSI executives surveyed expect more than half of their employees to be using GenAI on a daily basis within the next 3 years . But they say that means their firms will need to increase their focus on ethical considerations and the responsible use of AI technologies. Q. In three years, what percentage of your employees do you believe will be using/interacting with Generative AI capabiliti es on a daily basis? Q. Rank the top 3 statements, which most closely reflect how recent attention to Generative AI (specifically) has changed you r c ompany's assessment of AI's benefits and risks more generally BFSI All others Top ranked GenAI adoption concerns Ethical and responsible AI use Security and privacy focus 1st Reevaluation of business strategies and models Ethical and responsible AI use Lack of IT readiness Increased focus on talent development and training Cultural shifts Lack of IT readiness Increased investment in AI research and development Cultural shifts 2nd 3rd 4th 5th