3 TCS AI for Business Study – Utilities Report The findings in this report reflect a survey sample of 95 senior executives — CEOs, divisional and business unit heads, and senior VPs or VPs with profit-and-loss responsibility — working for major Utilities companies headquartered in the following countries: Additionally, seeking to find correlations between a company’s business success and its approach to implementing artificial intelligence, each executive’s company was ranked alongside the others in that same industry for its financial success, as measured by a combination of revenue growth and profit growth over the last three years. These “Pacesetters” represent the top 31% of companies — 29 companies – among the Utilities executives we surveyed. Where relevant, this report notes differences between the industry’s overall survey answers and the responses of its Pacesetters.  Australia  Austria  Belgium  Brazil  Canada  Chile  Colombia  Denmark  Finland  France  Germany  India  Ireland  Japan  Mexico  New Zealand  Norway  Spain  Switzerland  UK  USA

Utilities - Page 3 Utilities Page 2 Page 4