8 TCS AI for Business Study – Utilities Report Productivity is an AI benefit, but quality will be its lasting value Other industries (where declines in quality have less adverse results) tend to give more emphasis to enhancing productivity with AI than on improving quality. But over time, a more balanced approach to integrating AI – through optimization, productivity, innovation and quality – the better the outcomes across an enterprise. QQ. On a scale of 1 to 10 — where 1 is solely focused on using AI to improve quality and 10 is solely focused on using AI to enhance productivity — where would your company's current approach toward AI fall? On a 10-point scale between “improving quality” and “enhancing productivity,” Utilities executives scored an average of 6.86, compared to the 6.90 average across other industries. The industry’s Pacesetters are even more focused on using AI to improve quality, however, with an average score of 6.62 on this scale. 52% 15% 17% 17% 52% 7% 21% 21% PACESETTERS Utilities Focused on quality, but with an eye toward enhancing productivity Solely or mostly focused on using AI to enhance productivity Solely or mostly focused on using AI to improve quality Focused on productivity, but with an eye toward improving quality