17 TCS AI for Business Study – Utilities Report Making way for AI Introducing such powerful technology into organizations comes with a great weight of responsibility. Extensive preparation and stringent governance that foster trust in outcomes and investment values must go hand in hand with AI adoption. Utilities businesses are not only aware of the changes involved, but actively planning for them. Q. Have you given any thought to how your company's strategic direction needs to be revised due to AI's potential benefits or risks for your organization or your industry? of Utilities companies are currently reworking or are planning to rework how they operate across the enterprise 64% 72% P A C E S E T T E R S