19 TCS AI for Business Study TCS AI for Business Study – Technology Report Implementation metrics fall short Technology executives say they need better KPIs to measure the success of their AI implementations. Without KPIs, organizations will struggle to demonstrate AI’s value and gain internal traction for its adoption. Only 12% say they have “good enough” metrics and KPIs for their current stage of AI deployment (whereas a fifth of executives in other industries think they do). And 11% said they aren’t even aware of any useful metrics for AI implementations. Q. Which statement most closely matches how you feel about measuring the success of and financial return on AI implementations? 76% say they need better metrics to measure the success of their Al implementations 20% need better financial KPIs for Al-enabled operations 35% need better non-financial KPIs for Al-enabled operations 21% need both 88% P A C E S E T T E R S