2 TCS AI for Business Study – Retail Report About the TCS AI for Business Study What’s driving AI implementations? How is AI redefining Retail businesses? How are employees, skills and roles shifting? What customer engagement AI trends are emerging? Where is AI strategy headed? Are business results aligning with aspirations? TCS surveyed senior executives at nearly 1,300 companies in 12 sectors across 24 countries, approximately half of which had annual revenues over US$5 billion . This report includes study findings from 166 survey respondents in the Retail industry.