8 TCS AI for Business Study – Logistics Report Productivity is an AI benefit, but quality will be its lasting value In Logistics as in other industries, more companies are focusing on using AI to enhance productivity rather than look to it for quality improvements. But over time, a more balanced approach to integrating AI – through optimization, productivity, innovation and quality – the better the outcomes across an enterprise. QQ. On a scale of 1 to 10 — where 1 is solely focused on using AI to improve quality and 10 is solely focused on using AI to enhance productivity — where would your company's current approach toward AI fall? On a 10-point scale between “improving quality” and “enhancing productivity,” Logistics executives scored an average of 6.93, compared to the 6.90 average across other industries. The industry’s Pacesetters are even more inclined to focus on productivity gains, scoring an average of 7.11 on this scale. 46% 29% 15% 10% 42% 42% 12% 5% PACESETTERS Logistics Focused on quality, but with an eye toward enhancing productivity Solely or mostly focused on using AI to enhance productivity Solely or mostly focused on using AI to improve quality Focused on productivity, but with an eye toward improving quality