The IT landscape at big banks is software. In this environment, agile another major barrier to agility. Over teams inevitably confront bottlenecks time, through mergers, acquisitions, and grow frustrated. and other changes, their systems have become complex and unwieldy. These problems share a common Implementing a simple feature in a theme: Business and IT managers customer engagement system, for must work continuously together to example, requires dicult integration bring new products from conception work, and iterative testing to make to market. If they don’t, agile sure the new feature works well with methodologies will never achieve the other features and doesn’t break them. speed for which they were created. In addition, there typically is little Agile won’t work without a unity of automation available to test and release purpose, a one-team approach. In short, becoming an agile organization calls for a transformation that engages people, systems, and processes at all levels. Agile is not just about creating software.