8 TCS AI for Business Study – Healthcare Report Productivity is an AI benefit, but quality will be its lasting value Other industries (where declines in quality have less adverse results) tend to give more emphasis to enhancing productivity with AI than on improving quality. But over time, the more balanced the approach to integrating AI – through optimization, productivity, innovation and quality – the better the outcomes and the elevation to excellence. QQ. On a scale of 1 to 10 — where 1 is solely focused on using AI to improve quality and 10 is solely focused on using AI to enhance productivity — where would your company's current approach toward AI fall? On a 10-point scale between “improving quality” and “enhancing productivity,” Healthcare executives scored an average of 6.78, compared to the 6.91 average across other industries. Healthcare Pacesetters were even more focused on improving quality with AI, scoring 6.41. 46% 22% 25% 8% 41% 23% 27% 9% Healthcare Focused on quality, but with an eye toward enhancing productivity Solely or mostly focused on using AI to enhance productivity Solely or mostly focused on using AI to improve quality Focused on productivity, but with an eye toward improving quality PACESETTERS