15 TCS AI for Business Study – Energy & Resources Report Generative AI brings its own set of challenges 46% of Energy & Resources executives surveyed expect up to half of their employees to be using GenAI on a daily basis within the next 3 years . And they said GenAI has prompted them to prioritize AI applications that enhance the overall customer experience. Q. In three years, what percentage of your employees do you believe will be using/interacting with Generative AI capabiliti es on a daily basis? Q. Rank the top 3 statements, which most closely reflect how recent attention to Generative AI (specifically) has changed you r c ompany's assessment of AI's benefits and risks more generally Energy & Resources All others Top ranked GenAI adoption concerns Redesigned customer experiences Security and privacy focus 1st Cultural shifts Ethical and responsible AI use Shift towards automation and efficiency Lack of IT readiness Increased investment in AI research and development Increased focus on talent development and training Ethical and responsible AI use Cultural shifts 2nd 3rd 4th 5th