2 TCS AI for Business Study – Communications, Media & Information Services Report About the TCS AI for Business Study TCS surveyed senior executives at nearly 1,300 companies in 12 sectors across 24 countries, approximately half of which had annual revenues over US$5 billion . This report includes study findings from 86 survey respondents in the Communications, Media & Information Services (CMI) industry. What’s driving AI implementations? How is AI redefining the CMI industry? How are employees, skills and roles shifting? What customer engagement AI trends are emerging? Where is AI strategy headed in CMI? Are business results aligning with aspirations?