19 TCS AI for Business Study – Banking, Financial Services & Insurance Report Implementation metrics fall short BFSI executives say they need better KPIs to measure the success of their AI implementations. Without KPIs, organizations will struggle to demonstrate AI’s value and gain internal traction for its adoption. Only 27% say they have “good enough” metrics and KPIs for their current stage of AI deployment. 6% said they aren’t even aware of any useful metrics for AI implementations. Q. Which statement most closely matches how you feel about measuring the success of and financial return on AI implementations? need both 18% need better non-financial KPIs for Al-enabled operations 21% need better financial KPIs for Al-enabled operations 29% 67% need better metrics to measure the success of their Al implementations 49% P A C E S E T T E R S