5 Don’t go it alone Leverage exper�se for strategic benefit In the realm of AI, where the complexi�es and pace of evolu�on can be daun�ng, TCS suggests a collabora�ve approach. Corporate business and IT staffs should be encouraged to focus on their core competencies and strategic objec�ves, seeking partnerships and leveraging external exper�se where appropriate, rather than shouldering the en�re burden of AI implementa�on internally. The study found that about half of companies are handling all or most of their AI implementa�on work in-house. Only 23% are relying on external vendors for all or most of their AI implementa�on ini�a�ves. Interes�ngly, our study also found that companies in the Technology sector are the most likely to rely on technology service providers for their AI implementa�on work. And the more financially successful a Technology company was — a Technology Pacese�er in other words — it was even more likely to partner with an external vendor to do the work of AI integra�on than to rely on their own IT talent. This approach [to speed up response �mes to broker partners’ requests] was one of the first ... in the automa�on space in the E&S [excess and surplus] business segment. We started brainstorming on how to intelligently solve for the problem so that the process runs very efficiently and ideally as automated as possible. We take the data that comes in, regardless of format or type. We extract it with our AI base tool, ingest it into AmTrust's technology stack, run all the automa�ons, and create the results back. In a short amount of �me, the underwriter has an account, clearance in place, and a shell quote ready to go. – Ariel Gorelik, Group Chief Operating Officer, AmTrust This tool strengthens the rela�onship between our underwriters and our broker partners. It was viewed as a success all the way around. One of our partners came back and said, ‘I like what you guys have done — it's making our rela�onship stronger.’ —Erich Bublitz, Senior Vice President and Head of Excess & Surplus Insurance, AmTrust TCS AI for Business Study Key Findings Report 42